Everyone says social media offers unprecedented opportunities for companies and organizations to connect with customers, constituents and members.
Everyone said the same thing about blogs five years ago. Some organizations achieved impressive results with blogs such as new customers and engaged members. Most did not.
Why?
The potential strength of social media (and blogs) is also its weakness. Social media is, first and foremost, a social activity. That means you need people who are passionate and committed to making a social media strategy work.